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Welcome to the American Golf Shop FAQ page! We’re here to help you with any questions about our products, delivery, payments, and more. As golfers ourselves, we understand your passion for the game and strive to provide fast, reliable service. Below, you’ll find answers to common queries. If you need further assistance, don’t hesitate to contact our customer service team.
Product Information
What types of golf products do you offer?
We specialize in a wide range of premium golf equipment and apparel, including drivers, fairway woods, hybrids, golf balls, golf bags, trolleys (like electric trolleys), golf shoes (such as men’s and ladies’ spikeless shoes), waterproofs, caps, hats, visors, midlayers, junior clothing, and package sets. Our menu covers everything from clubs to clothing, ensuring you have the gear to elevate your game.
Are your products from top brands?
Yes! We partner with leading golf brands to offer high-quality equipment and apparel at unbeatable prices, with savings up to 70%. Our selection is curated by golf enthusiasts to ensure you get the best value for your money.
Do you have products for all skill levels?
Absolutely! Our inventory includes items for beginners to pros, including junior clothing and ladies’ golf shoes. Whether you’re upgrading your clubs or adding to your wardrobe, we have something for every golfer.
Ordering and Account
How do I place an order?
Simply browse our website, add items to your cart, and proceed to checkout. You’ll need to provide shipping details and select a payment method. We accept Visa, MasterCard, JCB, and PayPal for secure transactions.
Can I create an account to track my orders?
Currently, we don’t require accounts for orders, but you can track your package using the tracking information provided after dispatch. For any account-related issues, email us at [email protected].
What if I need to modify or cancel my order?
Orders are processed quickly within 1-2 business days, so please contact us immediately at [email protected] if you need changes. We’ll do our best to assist, but we cannot guarantee modifications once processing has begun.
Delivery and Shipping
What are your shipping options and costs?
We offer two shipping methods designed for golfers:
- Standard Shipping – $12.95 via DHL or FedEx, with delivery in 10-15 days after dispatch. Perfect for faster delivery of clubs, shoes, or apparel.
- Free Shipping – For orders over $50, via EMS, with delivery in 15-25 days after dispatch. Ideal for budget-conscious golfers who don’t mind a longer wait.
How long does order processing take?
All orders are processed within 1-2 business days from our Texas headquarters. Our team carefully checks each order to ensure accuracy before shipping.
Do you ship internationally?
Yes, we ship globally to most destinations! However, due to logistical constraints, we currently cannot deliver to Asia and select remote areas. International orders enjoy the same reliable service and tracking.
Can I track my delivery?
Yes! For Standard Shipping, you can track your package with DHL or FedEx. For Free Shipping via EMS, tracking details will be provided upon dispatch. We recommend monitoring your email for updates.
Payment Methods
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient payments. All transactions are processed safely to protect your information.
Is my payment information secure?
Absolutely. We use industry-standard encryption to ensure your payment details are safe. If you have any concerns, feel free to use PayPal for an added layer of security.
Returns and Refunds
What is your return policy?
We accept returns within 15 days of delivery. Items must be in original condition with tags attached. Please contact us at [email protected] to initiate a return and receive instructions.
Are there any items that cannot be returned?
For hygiene reasons, golf shoes and certain apparel items may have restrictions if used. Please refer to our full return policy or contact us for specifics.
How long do refunds take?
Once we receive and inspect the returned item, refunds are processed within 5-7 business days and will be credited to your original payment method.
Contact and Support
How can I contact customer service?
Our team of passionate golfers is here to help! Email us at [email protected] for any inquiries. We aim to respond within 24 hours.
Where is your company located?
Our headquarters is at 3729 Giraffe Hill Drive, Irving, TX 75062, US. We’re proud to serve golfers worldwide with reliable equipment and apparel.
Thank you for choosing American Golf Shop—your ultimate destination for premium golf gear at unbeatable prices. We’re committed to helping you enjoy the game, one swing at a time!