Last Updated: January 2024

Our Commitment to Your Satisfaction

At American Golf Shop, we’re committed to ensuring your complete satisfaction with every purchase. Just like a perfectly executed golf swing, we want your shopping experience to be smooth and rewarding. If your golf equipment or apparel doesn’t meet your expectations, our straightforward returns and exchanges process will have you back on the course in no time.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. This gives you plenty of time to ensure your golf gear is exactly what you need for your game.

Conditions for Returns & Exchanges

To be eligible for return or exchange, items must be:

  • In original condition with tags attached
  • Unworn and unused
  • In original packaging
  • Accompanied by the original receipt or order confirmation

⚠️ Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • Golf balls (once opened or used)
  • GPS devices (if software has been activated)
  • Caps, Hats & Visors (for hygiene reasons)
  • Any personalized or custom-fit golf clubs
  • Items that show signs of use or wear

Step-by-Step Return Process

Step 1: Submit Your Return Request

Within 15 days of receiving your order, email us at [email protected] with the following information:

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Dear American Golf Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Items to return/exchange:
– Product Name: [Product Name]
– Size/Color: [If applicable]
– Quantity: [Number of items]
– Reason for return: [Please specify reason]

For exchanges:
Preferred replacement: [Product details]

Shipping Address:
[Your full name]
[Your address]
[City, State, ZIP Code]
[Country]

Thank you,
[Your Name]
[Your Email Address]
[Your Phone Number]

Step 2: Wait for Authorization

Our customer service team will respond within 24-48 hours with:

  • Return authorization number
  • Shipping instructions and return address
  • Any additional instructions if needed

Step 3: Package and Ship Your Return

Please include:

  • All items in original condition
  • Original packaging and tags
  • Copy of your order confirmation or receipt
  • Return authorization number clearly visible on the package

Step 4: Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise. We recommend using a trackable shipping service and purchasing shipping insurance.

Refund Information

Refund Processing Time

Once we receive and inspect your returned items:

  • Processing time: 3-5 business days after we receive your return
  • Refund to original payment method: 5-10 business days after processing
  • Refund to store credit: Processed within 24 hours

Refund Methods

Refunds will be issued to your original payment method:

  • Credit/Debit Cards: Visa, MasterCard, JCB (refunded to original card)
  • PayPal: Refunded to your PayPal account
  • Store Credit: Available upon request for future purchases

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For exchanges to a different size, color, or product:

  1. Follow the same return process outlined above
  2. Clearly indicate your preferred exchange item in your return request
  3. We’ll ship the replacement item once we receive your return
  4. Any price differences will be refunded or charged accordingly

Need Help With Your Return?

Our customer service team – fellow golfers who understand your needs – is here to help!

Email: [email protected]

Address: 3729 Giraffe Hill Drive, Irving, TX 75062, USA

Response Time: We typically respond within 24-48 hours

International Returns

Since we serve golfers worldwide (excluding Asia and select remote areas), please note:

  • International customers are responsible for return shipping costs and any customs fees
  • Refunds will be issued in US dollars
  • Please ensure proper customs documentation for returns

At American Golf Shop, we’re dedicated to making sure you’re completely satisfied with your golf equipment and apparel. If you have any questions about our returns policy, don’t hesitate to reach out. Now get out there and enjoy the game!